Focus on Providing Care.
We'll Help Take Care of the Practice Behind It.
CareVixis helps mental and behavioral health practices manage the business side of the practice: billing, credentialing, EHR and practice technology, communications, marketing and day-to-day operations. Keep the systems that already work for you. We will help with the ones that do not.
No sales pitch. No obligation. No BS.
We don't just fix rejected claims. We find out why they happened. Our Claim Root Cause Analysis process investigates the underlying cause of a rejection, corrects the process behind it and not only the claim, then tracks whether it happens again. Find the cause. Fix the process. Prevent the repeat.
See How RejectZero™ WorksFirst We Look. Then We Measure. Then We Guarantee.
We don't make a performance promise before we've seen how your practice actually runs. We review your billing, revenue cycle and related operations, establish where you stand today, and agree the measures with you. If your practice qualifies, we put our fees behind our recommendations.
If we can't identify and document at least $500 in measurable financial opportunity in your first 30 days, we'll add $500 to your CareVixis Growth Account, a service credit toward eligible CareVixis services. It has no cash value.
If we don't achieve the improvement we agreed with you within your first 90 days, we'll refund the eligible CareVixis fees you paid for the guarantee period.
No sales pitch. No obligation. No BS.
Not every practice qualifies. See Guarantee Terms
Your Systems Might Not Be Broken.
They May Just Be Fragmented.
Your EHR may work. Your clearinghouse may work. Your biller may be submitting claims. Your phone system and your website may both work. But someone still has to manage everything happening between those systems, and when nobody owns the whole process, things get missed. Software does not work a denial. It does not call the payer, chase a credentialing follow-up, or find out why a claim went quiet three weeks ago. People do that, and in most practices those people are you and your staff, between patients.
Claims That Keep Getting Denied
Behavioral health payers are notoriously complex. Carve-outs, session limits, and coding nuances mean denials pile up faster than your team can address them, and money sits uncollected.
Credentialing Paperwork That Never Ends
Getting enrolled with payers and keeping credentials current is a full-time job on its own. Missed recredentialing deadlines can leave providers unable to bill, sometimes for months.
Juggling Too Many Vendors
Your billing company doesn't talk to your EHR. Your EHR doesn't connect to your patient portal. Your phone system is completely separate from everything. Every vendor is another relationship to manage.
Documentation Burden
Time-based psychotherapy billing requires precise session documentation. Spending clinical hours on documentation instead of patient care is frustrating, and it's a problem that compounds over time.
Caseload That Isn't Growing
You know you could help more people, but finding patients, filling cancellations, and growing referral networks takes marketing and outreach expertise most practices don't have in-house.
No-Shows Disrupting Your Day
A no-show in a mental health practice doesn't just cost revenue. It's a gap in care for a patient who may need it. Without automated reminders and follow-up, no-show rates stay high and revenue stays unpredictable.
None of these problems are your fault. The systems that mental health providers are expected to navigate were not designed with your work in mind. CareVixis was.
Happy With Your EHR? Keep It.
You don't have to move anything to work with us. Our in-house billing team works inside the EHR and practice-management systems mental health practices already use, including Veradigm, Tebra/Kareo, Greenway Health and NextGen, and across the major clearinghouse networks: Optum/Change Healthcare, Availity, Waystar, Cognizant TriZetto, Experian Health, Office Ally, Claim.MD, SSI, Inovalon, Stedi and PNT Data.
We'll take the revenue cycle off your desk and leave the rest of your practice exactly as it is. If you'd rather keep the systems you have, that's not a compromise. We'll manage them for you.
What CareVixis Actually Does for Your Practice
Not a list of products. A list of things that stop being your problem.
Get Paid
Claims, billing, denials, eligibility and accounts receivable are actively worked by people who do this all day, not squeezed in between patients.
Know Where Things Stand
Every process is tracked, so when you ask where a claim or an enrollment is, you get a straight answer from the person doing the work.
Keep the Systems You Like
If your EHR, clearinghouse or phone system is working, keep it. CareVixis works around the technology already serving your practice.
Reduce Administrative Burden
The follow-up, the chasing and the paperwork that otherwise fall back on you or your staff get an owner who is not you.
Grow Without Adding Chaos
Add providers, locations or services and the infrastructure grows with you, without bolting on another vendor to manage.
No sales pitch. No obligation. No BS.
Everything Your Practice Needs. One Connected System.
Most mental health practices assemble their infrastructure piece by piece from different vendors, none of which talk to each other. Because CareVixis builds and owns its own solutions, ours talk to each other natively. No exports, no duplicate entry, no integration that breaks when one vendor ships an update.
And it stays your practice. Everything a patient sees carries your name and your branding, not ours. You control your brand. We maintain what sits behind it.
- Billing company (one vendor)
- Clearinghouse (another vendor)
- EHR or practice management system
- Credentialing service
- Business phone system
- SMS reminder platform
- Telehealth platform
- Patient portal (sometimes a 4th system)
- Website hosting and design
- SEO and marketing agency
- Reporting and analytics tools
- Revenue, billing, and AR management
- Credentialing and payer enrollment
- EHR, telehealth, and patient portal
- Business phone and communications
- SMS reminders and no-show reduction
- Practice website and SEO
- Digital marketing and patient acquisition
- KPI dashboards and reporting
- Custom development at no extra cost
Important: If you already have systems you rely on and like, you do not have to replace them. CareVixis works around what is already working for your practice. We fill the gaps, not disrupt what's running well.
We're Not Here to Replace Something Just Because We Can.
If your scheduling works, keep it. If you like your EHR, keep it. Something that is already doing exactly what it should is not a problem to be solved. We start by looking at what you actually have, then we tell you honestly which of these five applies to each piece.
Keep
It works. Leave it alone. We will work around it and manage it for you if you want us to.
Connect
It works, but it is on an island. We link it to the rest of your operation so the data stops being re-keyed.
Improve
The tool is fine. The way it is being used is costing you. We fix the workflow, not the software.
Replace
It is actively creating friction or cost. We will say so, show you why, and only move if you agree.
Provide
It is missing entirely. We supply it, under your practice's branding, as part of what you already pay.
The solution should fit the practice. The practice should not have to fit the software.
Six Areas of Work. One Team Accountable for All of Them.
These are not six products you have to buy. They are six areas of work CareVixis can take off your desk, in whatever combination your practice actually needs. Use one. Use all six.
Revenue & Billing
End-to-end revenue cycle management: claims submission, denial management, AR follow-up, coding optimization, patient billing, and eligibility verification. We chase every dollar your practice has earned.
Learn MoreCredentialing & Payer Management
Full provider enrollment, CAQH management, recredentialing, and payer relations, including navigating behavioral health carve-outs that trip up most general billing companies.
Learn MoreEHR, Telehealth & Technology
Electronic health records, telehealth platforms, patient portals, and practice management tools, implemented to fit your specialty and your workflows, not the other way around.
Learn MorePatient Communications
Business phone systems, HIPAA-compliant SMS appointment reminders, payment reminders, and no-show reduction tools. Fewer missed appointments means consistent care and consistent revenue.
Learn MoreMarketing & Practice Growth
Practice website design, search engine optimization, and digital marketing built to attract the patients you want to serve. Grow your caseload on your terms.
Learn MorePractice Operations & Reporting
KPI dashboards, compliance support, and custom development at no additional cost. Full visibility into your practice's performance so you can make confident decisions.
Learn MoreOne partner. One invoice. One system. Every area talks to every other area: billing data informs marketing, communications data reduces no-shows, and reporting pulls from everything. That's the CareVixis difference.
The People Working Your Claims Know Behavioral Health
Mental and behavioral health billing is a specialty unto itself. The nuances are significant, the payer rules are strict, and the consequences of getting it wrong are real. CareVixis was built to handle every layer of this complexity.
Psychotherapy CPT Codes
We know 90832, 90834, 90837, 90839, 90840, 90847, 99213+90833, and the full catalog of psychotherapy add-on codes. Time-based billing done correctly means you capture every minute of billable service.
Telehealth Billing for Mental Health
Telehealth billing rules for behavioral health differ significantly by payer and state. We stay current on place-of-service codes, audio-only allowances, and telehealth parity laws so your remote sessions get reimbursed correctly.
Behavioral Health Payer Carve-Outs
Many insurance plans carve out behavioral health to a separate managed care organization. Identifying the correct payer, navigating dual eligibility, and billing the right entity is critical, and something general billing companies frequently miss.
Session Limits and Authorization
Payers frequently impose session limits on mental health services. We track authorization requirements, session counts, and renewal timelines so your patients' care is never interrupted by an administrative oversight.
Solo vs. Group Practice Complexity
Solo practitioners face different credentialing and billing challenges than group practices. Adding a new provider to a group requires careful enrollment management. We handle both, at every stage of your practice's growth.
Denied Claims and Appeals
Behavioral health claims are denied at higher rates than most other specialties. Our team understands the specific denial codes, appeal processes, and documentation requirements that turn denials into paid claims.
Patient Responsibility and Collections
Mental health patients often have high-deductible plans with meaningful out-of-pocket responsibility. We help practices communicate balances clearly, set up payment plans, and collect patient portions without damaging the therapeutic relationship.
Reducing No-Shows
No-shows in mental health practices have an outsized impact, on revenue, on continuity of care, and on the provider's schedule. Our SMS reminder system and follow-up workflows significantly reduce missed appointments.
Your Practice. Your Way. Our Support.
Every practice is different. That's why every CareVixis implementation is customized around you, not plugged into a cookie-cutter template.
Understand Your Practice
We start by listening. We learn about your specialty, your payer mix, your current systems, and your goals. There is no checklist here, just a real conversation about your practice and what matters most to you.
Identify Gaps and Opportunities
We audit your current billing, credentialing status, technology, and workflows. We identify where revenue is being lost, where processes are breaking down, and where the biggest opportunities for improvement are.
Build the Right CareVixis System Around You
We implement the specific services and tools your practice needs, integrating with what you already use, replacing what isn't working, and building anything custom that doesn't exist yet. At no additional cost.
Measure and Improve
Our KPI dashboards give you clear visibility into billing performance, collection rates, denial trends, and practice growth. We review results with you regularly and continue optimizing, because there's always room to do better.
The process takes days, not months. Most practices are running with CareVixis quickly, and seeing the difference almost immediately.
No sales pitch. No obligation. No BS.
If We're Responsible for It, We Can Tell You Where It Stands.
Most practices run on "I think." I think the claim went out. I think somebody followed up. I think credentialing is still processing. I think the payer has it. That isn't anyone's fault. It's what happens when the work is spread across vendors who don't answer to each other.
Where It Is
Which stage the claim, appeal, or credentialing application is actually sitting in right now, and who is holding it.
What Happened
The payer's actual response, the rejection reason, the request for more information, in plain language, not a status code.
What We Did
The correction, the appeal, the phone call, the escalation, documented against the claim, with a name attached to it.
What Happens Next
The next action, who owns it, and what we're waiting on, so nothing sits quietly until its filing window closes.
What that looks like depends on your setup. On the CareVixis platform you get dashboards, carrying your practice's branding. If you're keeping your own systems, you keep the dashboards your vendors already give you. We're not going to hand you another login. What you get from us is a straight answer from the person doing the work. A custom dashboard may be possible; we won't promise one before we've looked at your setup.
You Could Build All of This Yourself. It Would Take Years.
Building what CareVixis provides from scratch would require enormous investment in people, technology, and compliance, and years to get right. CareVixis has already done it. You're getting a seat on a jet that's already in the air.
Nobody buys an aircraft to take a trip. Here is why the same math applies to a practice.
What CareVixis Has Built
- Full billing and revenue cycle team
- Credentialing specialists
- Proprietary coding engine
- EHR and telehealth technology
- Communications infrastructure
- Marketing and SEO capabilities
- Compliance systems and auditing
- US-based data center infrastructure
- Custom development team
What Your Practice Pays
of collected billing, based on the level of service your practice needs. You access infrastructure that would cost $300,000+ per year to build internally, for a fraction of that cost.
100% US-Based. Zero Outsourcing. Direct Access.
You are handing someone your revenue and your patients' data. You should know exactly who is holding both. Here is what CareVixis is built on.
100% US-Based Team
Every member of our team is located in the United States. No offshore call centers, no outsourced coding or billing. Your practice data never leaves US hands.
US-Based Data Centers
All services are hosted in secure, US-based data centers. Your patient data and financial information are protected on American soil, 100% of the time.
Direct Access to Decision Makers
When you call CareVixis, you speak directly with billing experts and decision makers, not a call center. Real answers from people who know your practice.
Daily Industry Intelligence
We monitor CMS, payer policy changes, and state regulatory updates continuously. You get timely alerts with our expert assessment of how each change affects your practice, before it costs you money.
We Meet & Exceed All Healthcare & Payment Compliance Standards
CareVixis conducts daily compliance audits across all systems, communications, and data handling. Read our full compliance policy.
HIPAA
HITECH
PCI DSS
SOC 2
NIST
"You are not a customer. You are a partner. CareVixis is an unrelenting, partner-focused company where nothing is off the table. Ever. That is my promise to you."- Jeff Norton, Founder, CareVixis
You Only Pay for What You Use.
6% to 8% of collected billing, depending on how much of the work you hand us. Practices that keep their own systems and want billing support sit at the lower end. Practices using the full CareVixis solution sit at the higher end. We publish it openly so you can work out roughly where you land before you ever speak to us.
Your rate is based on the level of service your practice needs. Practices that bring their own systems and need primarily billing support start at the lower end. Practices that use the complete CareVixis solution, including EHR, telehealth, communications, marketing, and custom development, are at the higher end. Every practice gets a custom rate determined during the initial practice assessment. You only pay for what you use.
If we don't collect, you don't pay the collections fee. Period.
What's Available
Six integrated categories. Pick what your practice needs, your rate reflects the services you use.
Revenue & Billing
- Claims submission and processing
- Denial management and appeals
- AR follow-up and recovery
- Patient billing and payment plans
- Coding optimization and audits
- Eligibility verification
Credentialing & Payer Management
- Provider enrollment and CAQH
- Recredentialing and payer relations
- Behavioral health carve-out navigation
- Prior authorization management
EHR, Telehealth & Technology
- Full EHR / practice management
- Telehealth platform
- Patient portal
- KPI dashboards and reporting
Patient Communications
- Business phone system
- SMS appointment reminders
- SMS payment reminders
- No-show reduction workflows
Marketing & Practice Growth
- Practice website design
- Search engine optimization
- Digital marketing and patient acquisition
Practice Operations & Reporting
- Compliance support and auditing
- Custom development at no extra cost
- Ongoing performance optimization
Your rate is determined by the services your practice needs, from 6% for billing-focused support to 8% for the complete CareVixis solution including EHR, telehealth, communications, marketing, and custom development. Choose the structure that fits your practice: a setup fee with no contract, or a contract with no setup fee. And if we do not collect, you do not pay the collections fee. Nothing is off the table. Ever.
What Changes When Someone Else Owns the Business Side
Not a transformation story. Just the ordinary things that stop going wrong.
You know where claims stand
And where credentialing stands, without opening four systems to find out.
Denied claims have an owner
Somebody is working the appeal, and it is not you at nine at night.
Eligibility happens every time
Consistently, before the visit, rather than when someone remembers.
The EHR you like stays
No migration, no retraining, no losing the workflow your team already knows.
One team, not five vendors
You are not the one coordinating between the biller, the clearinghouse and the phone company.
Someone answers when you call
A person who knows your practice and can tell you what is actually happening.
No sales pitch. No obligation. No BS.
What Happens After We Talk
Fifteen minutes, then a written answer. This is the whole process, and it ends when you decide it does.
We talk about your practice
Fifteen minutes. Not a demo and not a pitch. You tell us what is working, what is frustrating, and what is taking more of your time than it should. If something we have learned from another practice could help you, we will share it on the call.
You get our read in writing
After the call, Jeff Norton puts together a written summary: what your practice is already doing well, where we think there is room to improve, how CareVixis could help, and what it would cost. It comes to you by email.
Then we leave you alone
No follow-up sequence. No check-in calls. No drip emails. You keep the summary and you have our number. If it is useful, reach out whenever you are ready. If it is not, you spent fifteen minutes and got a second opinion on your practice.
Let's Talk About Your Practice.
Give us 15 minutes. We will look at what you are using, what is working, and where things are breaking down. If what you have is working exactly as it should, we will tell you that. Pick a time below, Eastern Time.